Equipment Management:

  • Register and track serviced equipment, capturing site locations, components, loaned items, and repair history for efficient troubleshooting.
  • Provide guidelines and procedures based on historical data to address future issues.

Service Order and Resource Optimization:

  • Track open service orders and contract commitments, considering personnel skills and availability.
  • Assign orders efficiently to optimize resource utilization.

Contract and Invoice Automation:

  • Monitor after-sales service and maintenance contracts.
  • Automatically generate service invoices for streamlined financial processes.

Service Scheduling:

  • Manage service schedules based on the availability of service personnel.
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Warranty Management:

  • Administer different warranty periods for products.

Fault Code Tracking:

  • Manage and track fault codes for after-sales service analysis.
  • Build a comprehensive service knowledge base for continual improvement.

Document Management:

  • Attach copies of service contracts and RFQs for easy tracking and viewing.

Workflow Control:

  • Create workflows for service engineers to ensure step-by-step completion of tasks.

Knowledge Base Creation:

  • Establish a knowledge base for service and issue resolution.

Serial Number Tracking:

  • Track serial numbers for product traceability and warranty verification.

Performance Monitoring:

  • Monitor Service Management performance, especially service profitability, using KPIs, standard reports, and ad hoc reports.