Equipment Management:
- Register and track serviced equipment, capturing site locations, components, loaned items, and repair history for efficient troubleshooting.
- Provide guidelines and procedures based on historical data to address future issues.
Service Order and Resource Optimization:
- Track open service orders and contract commitments, considering personnel skills and availability.
- Assign orders efficiently to optimize resource utilization.
Contract and Invoice Automation:
- Monitor after-sales service and maintenance contracts.
- Automatically generate service invoices for streamlined financial processes.
Service Scheduling:
- Manage service schedules based on the availability of service personnel.
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Call Us Now!Warranty Management:
- Administer different warranty periods for products.
Fault Code Tracking:
- Manage and track fault codes for after-sales service analysis.
- Build a comprehensive service knowledge base for continual improvement.
Document Management:
- Attach copies of service contracts and RFQs for easy tracking and viewing.
Workflow Control:
- Create workflows for service engineers to ensure step-by-step completion of tasks.
Knowledge Base Creation:
- Establish a knowledge base for service and issue resolution.
Serial Number Tracking:
- Track serial numbers for product traceability and warranty verification.
Performance Monitoring:
- Monitor Service Management performance, especially service profitability, using KPIs, standard reports, and ad hoc reports.